Return process

  • Product must be returned within 30 days from the date of shipment. The date of shipment is specified in the invoice.
  • Get your Return Authorization Code by calling 1-888-826-9264 or by e-mailing us at and a customer service specialist will reply to you. Include a copy of that email in your return package. In some cases, a verbal return code is allowed - please indicate such code with your return letter.
  • Include all original packaging, certificates and materials.
  • Ship your item fully insured. To insure your package, check the price of the item on your invoice. If it is less than $500, you can ship via any carrier. If it is more than $500, ship via U.S. Postal Registered Mail (or any other carrier that insures the parcel for its full value). Insure your package for the total value of the contents and request a return receipt for confirmation.
  • Returns take approximately three to five business days to process upon the receipt of the item. Any item with evidence of damage, wear, engraving, alterations or resizing by a jeweler other than will not be accepted for return or can be eligible for our 5-year Warranty.
  • We refund only the price of the item and taxes paid. Shipping charges, if any, paid by the customer are not refunded. The refund may take up to 5 working days to show up in your credit card statement.

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